Tut9: Interaction Design of Highly Automated Domain-specific Systems

Room: Latécoère

Presenters:

Guy Boy , EURISCO International , France
Jeffrey M. Bradshaw , Institute for Human and Machine Cognition , USA

Abstract

The main learning objectives are to introduce practitioners and researchers to emerging changes in the way people interact with machines, and in particular to the shift from direct manipulation to agent management in specific domains such as aviation, space exploration, military, nuclear industry, automobile industry, telecommunications, and medicine. By the end of the tutorial, participants will be able to better understand and more effectively use current concepts in interaction design of highly automated domain-specific systems.

The major features of this tutorial are: an introduction to similarities and differences between human-centered and technology-centered approaches to interaction design of highly automated domain-specific systems; a development of the concept of cognitive function as a common entity that is useful for the representation of both human and software agents (i.e., automation); a presentation of the necessary cognitive science knowledge within the scope of the currently emerging industrial agent technology; a presentation of the tradeoffs between direct manipulation and agent management; live and video demonstrations of how agents can be used to facilitate the communication, cooperation and coordination between various activities that include training and operations.

The lecturers will invite participants to interact as much as possible providing to the overall group their questions and problems from their own domain and situation. Some exercises will be devoted to solving some of these questions in a very interactive way. In addition, the GEM pRoom software will be used to carry out effective participatory design of human-centered automation. Depending on the number of attendees, the sessions may be differently organized. The instructors will need to know the approximate number of attendees a while in advance to organize the final setup of the course.

Presenters

Guy Boy is President of the European Institute of Cognitive Sciences and Engineering (EURISCO International). He received his Ph.D. in Automation and System Design from the Ecole Nationale Supérieure de l'Aéronautique et de l'Espace (ENSAE) in 1980, his "Habilitation à Diriger des Recherches" in 1992 (LAFORIA, Paris VI), and his Full Professorship Qualification in Computer Science and Psychology in 1994. He was a Research Scientist at the Office National d'Etudes et de Recherches Aérospatiales (ONERA) from 1980 to 1988. He was a Principal Investigator and Group Leader (Advanced Interaction Media) at NASA Ames Research from 1989 to 1991. His research is in human-centered design of safety-critical dynamic systems. He is the author of three books in the field of cognitive engineering: Intelligent Assistant Systems (Academic Press, 1991), and Cognitive Function Analysis (Ablex, 1998), and the coordinator of the French Handbook of Cognitive Engineering (Hermes-Lavoisier, 2003). >From 1995 to 1999, he served as Executive Vice-Chair of the ACM-SIGCHI Executive Committee (Association for Computing Machinery-Special Interest Group on Computer-Human Interaction). He is a member of the French Academy of Aerospace. For more information: http://www-eurisco.onecert.fr/team/index.html.

Jeffrey M. Bradshaw (PhD University of Washington) is a research scientist at the Institute for Human and Machine Cognition. Previously, he led the intelligent agent technology group at The Boeing Company, where he has been responsible for the development of several successful tools to simplify complex modeling tasks through a combination of mediating representations and analytic methods. He was recently a Co-PI for a fourteen-member DARPA-funded international experiment on agents for Coalition Operations (CoAX), and leads a team for agent survivability and policy-based security under the DARPA Ultra*Log program. Jeff has served as chair of the RIACS Science Council for NASA Ames Research Center and as chair of ACM SIGART. In 1993-94, he was a Fulbright Senior Scholar at the European Institute for Cognitive Sciences and Engineering (EURISCO) in Toulouse, France. Among other publications, he edited the books Knowledge Acquisition as a Modeling Activity (with Ken Ford, Wiley, 1993), Software Agents (AAAI Press/The MIT Press, 1997), Software Agents for the Warfighter (in press), and the forthcoming Handbook of Agent Technology (AAAI Press/The MIT Press) .